are they the factory style? if so you need a torx head wrench and i know several members have them. i'd offer to help but am currently without a vehicle. as for tow straps you have a couple choices. there's the pep boys nylon web strap which will work or the slightly more expensive but much stronger style sold at the 4x4 shops. any thing in the 15 to 30 foot length should be fine. just DO NOT GET THE STRAP OR ROPE THAT HAS METAL HOOKS ATTACHED!!!!! these are very dangerous because if the hook breaks, and they usually do, they have the potential to injure any one in the area. you know, you could take the hooks over to ted wiens 4x4 and sweet talk darryl or collin into putting them on and they should have tow straps for sale too.